When learners experience something for the first time, they often ask themselves questions such as: Can I do this? Do I know enough? What should I do? This uncertainty is an indication of the fact that they are leaving their comfort zone and entering the learning zone.
From some situations we learn that it can be good to be uncertain. If you feel helpless and panicky however, it means that you’re in the panic zone, and that the learning process isn’t working anymore. Keeping people within their learning zones means maintaining a healthy balance of uncertainty and control. People who begins to panic need structure and simplicity to be able to return to their learning zone. Those that are less passionate or too relaxed need to be challenged.
- M. Gawinek-Dagargulia, E. Skowron, N. Zimmermann (Ed.): Steps toward Action; Empowerment for self-responsible initiative; Help your learners to discover their vision and to turn it into concrete civic engagement; Facilitator Handbook #1; MitOst Editions 2016