From Competendo - Digital Toolbox
Cooperative learning encourages participants to speak, listen and interact with one another. However, communication can be disturbed for different reasons. Fortunately, there are tools to increase comprehensibility, to negotiate interests and to deal with conflicts in a constructive way.
Facilitating Conflict Management
In this section you will not only get to know ideas for how to work with conflicts, how to solve them or how to reflect on them, but also how to start them...
Communication Skills
Here you find practical methods to use for training communication skills in your events.
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The handbooks for facilitators contain the best of Competendo. Download and read them here: more