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Cooperative learning encourage participants to speak, to listen and to interact with each other. However, communication can be disturbed from different reasons. But on the other hand, there are tools to increase comprehensibility, to negotiate interests and to deal with conflicts in a constructive way.

Facilitating Conflict Management

In this section you will not only get to know ideas how to work with conflicts, how to solve them or how to reflect on them. You will even get ideas how to start them...

What is a Conflict?

A method to reflect on the question, which we see as a conflict.

Reflecting Behaviour in Conflict Situations

Strengths and weaknesses of different behaviors exhibited during conflicts.

Dealing with personal anger

Background information and guidelines on anger and its problematic aspects and indicative functions.

Personal Conflict History

Small method with often big impact

What about us

Some guiding questions for solving disbalances or useless tensions in a team

Nonviolent Communication

An entry into the bigger concept of NVC.

Harvard Conflict Resolution Method

A method for conflict resolution where win-win solutions seem to be feasible.

Conflict Map

Visualization of group conflicts for analyzing relations.


A simulation game on conflicts and power.

Forum Theatre

A brief description of this famous and internationally used method.

Conflict tree

To learn from conflicts you experienced in your teamwork.

The Dilemma Exercise

Through bringing the participants face to face with various controversial issues this method fosters deep and engaging discussions

The ABC Triangle

This analysis is based on the premise that conflicts have three major components: the context or situation, the behaviour of those involved and their attitudes.

The Onion

The method is based on the analogy of an onion and its layers in a conflict: our public positions, our interests and our needs.

Five Conflict Solutions

So far there are five ways for solving conflicts. You can reflect on your own pattern when it comes to conflict behavior.

Personal Conflict History

The principle of timeline is very simple: it is a graphic showing events plotted against time.

Communication Skills

Here you find practical methods to use for training communication skills in your events.

Method: Four Sides of a Message

One of the basic concepts when it comes to communication in the german speaking area and maybe even outside of it. It is also interesting to work about it with participants.

Cultural Shock

This method is a brief introduction about intercultural differences and cultural shock.

American Debate

The method addresses the communicative skills and helps to reflect opposite points of view in a discussion. Therefore two groups discuss the opposite opinions regarding a topic. This may be a general relevant topic or a current hot topic in your society.

Method: Improving Powerful Listening Skills

Participants try out powerful listening in simluations. They experience the reciprocal action between sender and addressee and reflect the impact of powerful listening during a moderated discussion.

Johari window

Every team is different because teams differ in terms of their qualifications and in terms of characters. The Johari window helps you to get to know yourself as well as your team members better. This helps you to develop your team work according to the needs and qualities of the team.

Collegial Inspiration

A person describes a problem he or she wants to solve, and his or her colleagues inspire him or her with their associations and advice. A very interactive and dynamic activity.

Constructive Questions

Constructive questions are a tool for guiding a learner or a group toward self-explored solutions and options in a coaching style. In this section we introduce types of questions focusing on solution-finding by activating the ressources/capacities of learners and focusing on their ability to develop and assess opportunities.

Constructive Feedback

Feedback is a method that was developed to improve the quality of interpersonal communication, in terms of relevance (giving relevant information) as well of moral quality (showing interpersonal respect). It is a skill that has to be improved upon and includes often very useful information. In order to gain from this information people need to develop the capacities to give and receive feedback.


Discussions make different perspectives on a topic visible. They are a useful tool for learning to defend the personal points of view as well as to react on different opinions. As well they help to shape the skills for critical evaluation and for interpersonal communication.


A summary helps participants in a discussion, a training or a meeting to follow the thread. Especially in discussions a moderator needs to calm down the passions, or to help the audience and involved disputants to find the common main question again.

Language & Understanding

Language Animation

Participants become motivated for getting to know with the langage of the other participants and for trying it out. Especially in the youth trainings language animation became a methodological standard during the last years.


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