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| | </div> | | </div> |
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| | + | <hr class=boldline> |
| | + | |
| | + | <div class=teaser-text> |
| | ==Facilitating Conflict Management== | | ==Facilitating Conflict Management== |
| | In this section you will not only get to know ideas for how to work with conflicts, how to solve them or how to reflect on them, but also how to start them... | | In this section you will not only get to know ideas for how to work with conflicts, how to solve them or how to reflect on them, but also how to start them... |
| | <div class="mw-collapsible mw-collapsed" data-expandtext="What's inside?"> | | <div class="mw-collapsible mw-collapsed" data-expandtext="What's inside?"> |
| | | | |
| − | <div class="teaser-box"> | + | <i class="fas fa-cog"></i> [[What is a Conflict...]]<br> |
| − | === [[What is a Conflict...]]===
| + | <i class="fas fa-glasses"></i> [[Reflecting Behaviour in Conflict Situations]]<br> |
| − | [[File:Method.png | left]]A method to reflect on the question, which we see as a conflict.
| + | <i class="fas fa-cog"></i> [[What is a Conflict...]]<br> |
| − | </div> | + | <i class="fas fa-cog"></i> [[Dealing with personal anger]]<br> |
| − | | + | <i class="fas fa-cog"></i> [[Personal Conflict History ]]<br> |
| − | <div class="teaser-box"> | + | <i class="fas fa-cog"></i> [[What about us]]<br> |
| − | | + | <i class="fas fa-cog"></i> [[Nonviolent Communication]]<br> |
| − | === [[Reflecting Behaviour in Conflict Situations]]===
| + | <i class="fas fa-cog"></i> [[Harvard Conflict Resolution Method]]<br> |
| − | [[File:Method.png | left]]Strengths and weaknesses of different behaviors exhibited during conflicts. | + | <i class="fas fa-cog"></i> [[Conflict Map]]<br> |
| − | </div> | + | <i class="fas fa-cog"></i> [[Authorities]]<br> |
| − | | + | <i class="fas fa-cog"></i> [[Forum Theatre]]<br> |
| − | <div class="teaser-box"> | + | <i class="fas fa-cog"></i> [[Conflict tree]]<br> |
| − | === [[Dealing with personal anger]] ===
| + | <i class="fas fa-cog"></i> [[The Dilemma Exercise]]<br> |
| − | [[File:Article.png | left]]Background information and guidelines on anger and its problematic aspects and indicative functions.</div>
| + | <i class="fas fa-cog"></i> [[The ABC Triangle]]<br> |
| − | <div class=teaser-box> | + | <i class="fas fa-cog"></i> [[The Onion]]<br> |
| − | ===[[Personal Conflict History ]]===
| + | <i class="fas fa-cog"></i> [[Five Conflict Solutions]]<br> |
| − | [[File:Method.png | left]] Small method with often big impact
| + | <i class="fas fa-cog"></i> [[Personal Conflict History]] |
| − | </div> | |
| − | | |
| − | <div class=teaser-box> | |
| − | | |
| − | ===[[What about us]]===
| |
| − | [[File:Method.png | left]]Some guiding questions for solving misbalances or useless tensions in a team
| |
| − | </div> | |
| − | | |
| − | <div class=teaser-box> | |
| − | | |
| − | ===[[Nonviolent Communication]]===
| |
| − | [[File:Method.png | left]]An entry into the bigger concept of NVC.
| |
| − | | |
| − | </div> | |
| − | | |
| − | <div class="teaser-box"> | |
| − | | |
| − | ===[[Harvard Conflict Resolution Method]]===
| |
| − | [[File:Method.png | left]]A method for conflict resolution where win-win solutions seem to be feasible.
| |
| − | </div> | |
| − | | |
| − | <div class="teaser-box"> | |
| − | | |
| − | === [[Conflict Map]]===
| |
| − | [[File:Method.png | left]]Visualization of group conflicts for analyzing relations.
| |
| − | </div> | |
| − | <div class="teaser-box"> | |
| − | | |
| − | === [[Authorities]]===
| |
| − | [[File:Method.png | left]]A simulation game on conflicts and power.
| |
| − | </div> | |
| − | | |
| − | <div class="teaser-box"> | |
| − | | |
| − | === [[Forum Theatre]]===
| |
| − | [[File:Method.png | left]]A brief description of this famous and internationally used method.
| |
| − | </div> | |
| − | | |
| − | | |
| − | <div class="teaser-box"> | |
| − | | |
| − | === [[Conflict tree]]===
| |
| − | [[File:Method.png | left]]To learn from conflicts you experienced in your teamwork. | |
| − | </div> | |
| − | | |
| − | <div class=teaser-box> | |
| − | | |
| − | === [[The Dilemma Exercise]]===
| |
| − | [[File:Method.png | left]]Through bringing the participants face to face with various controversial issues, this method fosters deep and engaging discussions | |
| − | </div> | |
| − | | |
| − | | |
| − | | |
| − | <div class=teaser-box> | |
| − | ===[[The ABC Triangle]]===
| |
| − | [[File:Method.png | left]]This analysis is based on the premise that conflicts have three major components: the context or situation, the behaviour of those involved and their attitudes. | |
| | </div> | | </div> |
| − |
| |
| − | <div class=teaser-box>
| |
| − | ===[[The Onion]]===
| |
| − | [[File:Method.png | left]]The method is based on the analogy of an onion and its layers in a conflict: our public positions, our interests and our needs.
| |
| | </div> | | </div> |
| | | | |
| − | <div class=teaser-box>
| |
| | | | |
| − | ===[[Five Conflict Solutions]]===
| |
| − | [[File:Method.png | left]]So far there are five ways for solving conflicts. You can reflect on your own patterns when it comes to conflict behavior. </div>
| |
| | | | |
| | <div class=teaser-box> | | <div class=teaser-box> |
| − | ===[[Personal Conflict History]]===
| |
| − | [[File:Method.png | left]]The principle of timeline is very simple: it is a graphic showing events plotted against time.
| |
| − | </div>
| |
| − |
| |
| − | </div>
| |
| − |
| |
| − |
| |
| − | <hr class=boldline>
| |
| − | <br clear="all">
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| − |
| |
| | ==Communication Skills== | | ==Communication Skills== |
| | Here you find practical methods to use for training communication skills in your events. | | Here you find practical methods to use for training communication skills in your events. |
| | <div class="mw-collapsible mw-collapsed" data-expandtext="What's inside?"> | | <div class="mw-collapsible mw-collapsed" data-expandtext="What's inside?"> |
| | | | |
| | + | <i class="fas fa-cog"></i> [[Method: Four Sides of a Message]]<br> |
| | + | <i class="fas fa-cog"></i> [[Cultural Shock]]<br> |
| | + | <i class="fas fa-cog"></i> [[American Debate]]<br> |
| | + | <i class="fas fa-cog"></i> [[Method: Improving Powerful Listening Skills ]]<br> |
| | + | <i class="fas fa-cog"></i> [[Johari window]]<br> |
| | + | <i class="fas fa-cog"></i> [[Collegial Inspiration]]<br> |
| | + | <i class="fas fa-cog"></i> [[Constructive Questions]]<br> |
| | + | <i class="fas fa-cog"></i> [[Constructive Feedback]]<br> |
| | + | <i class="far fa-check"></i> [Checklist: Presentation]]<br> |
| | + | <i class="fas fa-glasses"></i> [[Discussion]]<br> |
| | + | <i class="fas fa-glasses"></i> [[Summarizing]] |
| | | | |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[Method: Four Sides of a Message]]===
| |
| − | [[File:Method.png | left]]One of the basic concepts when it comes to communication in the german speaking area and maybe even outside of it. It is also interesting to work about it with participants.
| |
| − | </div>
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − | === [[Cultural Shock]]===
| |
| − | [[File:Method.png | left]]This method is a brief introduction about intercultural differences and culture shock.
| |
| − | </div>
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[American Debate]]===
| |
| − | [[File:Method.png | left]]The method addresses the communicative skills and helps to reflect opposite points of view in a discussion. Therefore two groups discuss the opposite opinions regarding a topic. This may be a general relevant topic or a current hot topic in your society.
| |
| − | </div>
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[Method: Improving Powerful Listening Skills ]]===
| |
| − | [[File:Method.png | left]]Participants try out powerful listening in simluations. They experience the reciprocal action between sender and addressee and reflect the impact of powerful listening during a moderated discussion.
| |
| − | </div>
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[Johari window]]===
| |
| − | [[File:Method.png | left]]Every team is different because teams differ in terms of their qualifications and in terms of characters. The Johari window helps you to get to know yourself as well as your team members better. This helps you to develop your team work according to the needs and qualities of the team.
| |
| − | </div>
| |
| − |
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[Collegial Inspiration]]===
| |
| − | [[File:Method.png | left]]A person describes a problem he or she wants to solve, and his or her colleagues inspire him or her with their associations and advice. A very interactive and dynamic activity.
| |
| − | </div>
| |
| − |
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | === [[Constructive Questions]]===
| |
| − | [[File:Method.png | left]]Constructive questions are a tool for guiding a learner or a group toward self-explored solutions and options in a coaching style. In this section we introduce types of questions focusing on solution-finding by activating the resources/capacities of learners and focusing on their ability to develop and assess opportunities.
| |
| − | </div>
| |
| − |
| |
| − |
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[Constructive Feedback]]===
| |
| − | [[File:Method.png | left]]Feedback is a method that was developed to improve the quality of interpersonal communication, in terms of relevance (giving relevant information) as well of moral quality (showing interpersonal respect). It is a skill that has to be improved upon and includes often very useful information. In order to gain from this information people need to develop the capacities to give and receive feedback.
| |
| − | </div>
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[Checklist: Presentation]]===
| |
| − | [[File:check.png | left]]
| |
| − | </div>
| |
| − |
| |
| − |
| |
| − | <div class=teaser-box>
| |
| − |
| |
| − | ===[[Discussion]]===
| |
| − | [[File:Article.png | left]]Discussions make different perspectives on a topic visible. They are a useful tool for learning to defend the personal points of view as well as to react on different opinions. They also help to shape skills for critical evaluation and for interpersonal communication.
| |
| − | </div>
| |
| − |
| |
| − | <div class=teaser-box>
| |
| | | | |
| − | ===[[Summarizing]]===
| |
| − | [[File:Article.png | left]]A summary helps participants in a discussion, a training or a meeting to follow the thread. Especially in discussions, a moderator needs to ease tensions, or to help the audience and involved disputants to find the common main question again.
| |
| | </div> | | </div> |
| − |
| |
| − |
| |
| | </div> | | </div> |
| | | | |
| | | | |
| − | <hr class=boldline>
| |
| − | <br clear="all">
| |
| | | | |
| | ==Language & Understanding== | | ==Language & Understanding== |
