Social Skills

Cooperative learning encourage participants to speak, to listen and to interact with each other. However, communication can be disturbed from different reasons. But on the other hand, there are tools to increase comprehensibility, to negotiate interests and to deal with conflicts in a constructive way.

Facilitating Conflict Management

In this section you will not only get to know ideas how to work with conflicts, how to solve them or how to reflect on them. You will even get ideas how to start them...

What is a Conflict?

A method to reflect on the question, which we see as a conflict.

Reflecting Behaviour in Conflict Situations

Strengths and weaknesses of different behaviors exhibited during conflicts.

Dealing with personal anger

Background information and guidelines on anger and its problematic aspects and indicative functions.

Techniques to Deal with Conflicts in a Team

Unfortunately and luckily sometimes we have conflicts in a team. Some ideas for dealing with those.

Harvard Conflict Resolution Method

A method for conflict resolution where win-win solutions seem to be feasible.

Conflict Map

Visualization of group conflicts for analyzing relations.

Authorities

A simulation game on conflicts and power.

Forum Theatre

A brief description of this famous and internationally used method.

Conflict tree

To learn from conflicts you experienced in your teamwork.

The Dilemma Exercise

Through bringing the participants face to face with various controversial issues this method fosters deep and engaging discussions

The ABC Triangle

This analysis is based on the premise that conflicts have three major components: the context or situation, the behaviour of those involved and their attitudes.

The Onion

The method is based on the analogy of an onion and its layers in a conflict: our public positions, our interests and our needs.

Five Conflict Solutions

So far there are five ways for solving conflicts. You can reflect on your own pattern when it comes to conflict behavior.

Personal Conflict History

The principle of timeline is very simple: it is a graphic showing events plotted against time.

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Communication Skills

Here you find practical methods to use for training communication skills in your events

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Language & Understanding

Language Animation

Participants become motivated for getting to know with the langage of the other participants and for trying it out. Especially in the youth trainings language animation became a methodological standard during the last years.

Navigation:

During

• First Steps
• Guidance through the Porcess
• Social Skills

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