These signals say more than words
- Intonation
- Tempo of speech
- Facial expressions
- Physical signals & posture
- Gestures
- Body language
- Eye contact
- Positioning in the room
With knowledge about intonation and body language, we can shape situations more effectively and maybe understand them without words. Body language also differs according to social and cultural background. And if the recipient of the message does not know how to interpret it correctly, misunderstandings will occur.