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| Source: RSA<ref name=Brown>RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce): [https://www.thersa.org/discover/videos/rsa-shorts/2013/12/Brene-Brown-on-Empathy/ The Power of Empathy]];</ref> | | Source: RSA<ref name=Brown>RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce): [https://www.thersa.org/discover/videos/rsa-shorts/2013/12/Brene-Brown-on-Empathy/ The Power of Empathy]];</ref> |
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− | ==The Four Qualities of Empathy==
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| <div class=left-box> | | <div class=left-box> |
− | ===Adopting perspectives=== | + | ===The Four Qualities of Empathy=== |
| + | ====Adopting perspectives==== |
| Ability to adopt the perspective of another person or recognize their perspectives as their own truth. | | Ability to adopt the perspective of another person or recognize their perspectives as their own truth. |
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− | ===Avoiding judgment=== | + | ====Avoiding judgment==== |
| Ability not to judge someone’s behavior as right or wrong in order to meet the person eye-to-eye | | Ability not to judge someone’s behavior as right or wrong in order to meet the person eye-to-eye |
− | ===Recognizing emotion in other people=== | + | ====Recognizing emotion in other people==== |
| Accepting, that everyone has the right to feel what they feel and that those authentic feelings should be taken seriously. | | Accepting, that everyone has the right to feel what they feel and that those authentic feelings should be taken seriously. |
− | ===Communicating this recognition=== | + | ====Communicating this recognition==== |
| Making it clear to other people that they are perfectly entitled to their own perspective and feelings and that they have someone who can listen. | | Making it clear to other people that they are perfectly entitled to their own perspective and feelings and that they have someone who can listen. |
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| Empathy should run in both directions, both to and from the facilitator. We can also help participants establish a connection with us by showing that, in a way, we are equally imperfect but motivated to share and willing to learn. <ref name=“WBC"> Working Between Cultures/Eliza Skowron in: N. Zimmermann, H. Fahrun, E. Skowron (Ed.): [https://www.mitost.org/publications/ Diversity Dynamics: Activating the Potential of Diversity in Trainings]; Berlin 2014; MitOst; ISBN 978-3-944012-02-5</ref> | | Empathy should run in both directions, both to and from the facilitator. We can also help participants establish a connection with us by showing that, in a way, we are equally imperfect but motivated to share and willing to learn. <ref name=“WBC"> Working Between Cultures/Eliza Skowron in: N. Zimmermann, H. Fahrun, E. Skowron (Ed.): [https://www.mitost.org/publications/ Diversity Dynamics: Activating the Potential of Diversity in Trainings]; Berlin 2014; MitOst; ISBN 978-3-944012-02-5</ref> |
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| ==References== | | ==References== |
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| <hr class=simpleline> | | <hr class=simpleline> |
| ===Related:=== | | ===Related:=== |
− | *[[The Facilitation Mindset]] | + | *[[Before]] |
| *[[Mentoring]] | | *[[Mentoring]] |
| <hr class=simpleline> | | <hr class=simpleline> |
One basic task in a group learning environment is to build trustful relationships, which help people gain skills. There are three levels of relationshipbuilding: among the participants, among the team facilitators, and between the facilitator and the participants. In all three levels, a facilitator has an influence by fostering empathetic attitudes towards everyone else in the seminar.
To dispel a cliché, fostering empathy does not necessarily mean creating a group therapy session in which everyone shares their most painful stories from childhood and receives comforting pats on the shoulder from others. But it requires the facilitator to be honest and to be able to open themselves to sharing suitable stories from their lives, bringing examples from their own experiences, and admitting to their mistakes.
Source: RSA[1]
The Four Qualities of Empathy
Adopting perspectives
Ability to adopt the perspective of another person or recognize their perspectives as their own truth.
Avoiding judgment
Ability not to judge someone’s behavior as right or wrong in order to meet the person eye-to-eye
Recognizing emotion in other people
Accepting, that everyone has the right to feel what they feel and that those authentic feelings should be taken seriously.
Communicating this recognition
Making it clear to other people that they are perfectly entitled to their own perspective and feelings and that they have someone who can listen.
Source: Brené Brown [2]
Empathy should run in both directions, both to and from the facilitator. We can also help participants establish a connection with us by showing that, in a way, we are equally imperfect but motivated to share and willing to learn. [3]
References
Eliza Skowron
Co-founder Working Between Cultures, born in Poland, studies at Jagielloian UniversityKraków (Polen). Facilitator and expert for constructive communication, Anti-Bias, train-the-trainer, author in Competendo.
From:
Related:
Also interesting:
Diversity Dynamics: Activating the Potential of Diversity in Trainings
MitOst Editionen 2015: Read