- Focus on the participants' goals, evaluations, feelings and opinions.
=> Which for you means, to step back with your personal contributions or opinions. - Take every participant serious and treat all participants in an equal way.
=> Allow all opinions and ideas to be presented. - Don't evaluate contributions of your participants.
=>Just describe what you perceive in a neutral way. - Have the goal of your unit always in mind. And if needed, help the group in seeing the goal again.
- Motivate the group to find constructive rules for discussion.
- Make your observation of group's behavior transparent.
=> Mirror, how they deal with irritations or conflicts. - Focus on Constructive Questions rather than on answers.
- Hear better, speak less.
- Paraphrase aspects, opinions, findings.
- Visualize.
10 Golden Rules for Moderators
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