Reflecting Behaviour in Conflict Situations

From Competendo - Digital Toolbox
Revision as of 16:07, 23 November 2020 by Nils.zimmermann (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
A part of conflict analysis is observation of behaviors in certain conflicts, which gives an opportunity to understand the way conflict parties have approached the issue

Time 1,5-2 hours

Material room, paper and pens

Group Size 15-35 people

Created By Varsenik Minasyan

Keywords reflecting, analyzing, critical thinking, conflict



The aim is to understand and to reflect the way conflict parties have approached the issue –whether by reaching a constructive mutual agreement or by avoiding it.


1. Make the participants remember some personal conflict situations and how they usually behaved in these situations. Collect the results and become more concrete.

2. Fight: recollect with the participants examples of Fight behaviors, i. e

Examples for FIGHT
  • refusing to listen;
  • manipulation;
  • screaming
  • ...

Question: What are the main messages of Fight behaviors?

Messages of FIGHT
  • I'm right/ you're wrong
  • to blame and punish
  • to threaten
  • I'm OK/ you’re not
  • ...

FIGHT - I Win/ You Lose

3. Flight: collect some examples of Flight behaviors, i. e.

Examples for FLIGHT
  • crying
  • avoiding
  • giving in

Question: What are the main messages of Flight behaviors?

Messages of Flight
  • I'm wrong/You're right
  • To avoid conflict
  • To maintain peace
  • To let the other person win
  • I'm not OK/You are

FLIGHT - I lose/ You win

3. Flow: Behavior between “Fight” and “Flight” with some examples

Examples for FLOW
  • discussing the issue
  • listening to others
  • explaining own perspective and needs
  • compromising
  • ...

Question: What do you think are the main messages of Flow behaviors?

Messages of FLOW

  • “There must be a way to solve the issue
  • to identify the problems
  • to respect others’ interests
  • to make sure everyone is satisfied with the solution

FLOW I win/ you win (assertive behaviors.)

4. Systematization: Please fill in the table below by choosing three conflict situations and analyzing it. This can be done in individual work or small group work.

Specific examples of your behaviour StrengthsWeaknesses How it affects people involved How it affects the problem
I win, you loose

1. 2. 3.

I lose, you win 1. 2. 3.

I win, you win


  • If you have analyzed behavior in conflict, did it help you look at conflict resolution from another point of view?
  • If during analyzing you have chosen an example that you solved in one way, can the solved conflict be settled by another behavior which could be more effective or be long term?


Conflict Resolution Network CRN: CR Trainers Manual - 12 Skills; 1. The Win/Win Approach; available on