1 Focus on the participants' goals, evaluations, feelings and opinions.
=> Which for you means, to step back with your personal contributions or opinions.
2 Take every participant serious and treat all participants in an equal way.
=> Allow all opinions and ideas to be presented.
3 Don't evaluate contributions of your participants.
=>Just describe what you perceive in a neutral way.
4 Have the goal of your unit always in mind.
If needed, help the group in seeing the goal again.
5 Motivate the group to find constructive rules for discussion.
=> Reintroduce these, if necessary.
6 Make your observation of group's behavior transparent.
=> Mirror, how they deal with irritations or conflicts.
7 Focus on Constructive Questions rather than on answers.
=> Let participants formulate their answers and conclusions.
8 Hear better, speak less.
9 Strive for clarity, help participants understand clearly what is being said.
=> Paraphrase aspects, opinions, findings
10 Support clarity with visual support.
=> Visualize
