Social Skills

Communication and Conflicts

Cooperative learning encourages participants to speak, listen and interact with one another. However, communication can be disturbed for different reasons. Fortunately, there are tools to increase comprehensibility, to negotiate interests and to deal with conflicts in a constructive way.

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Facilitating Conflict Management

In this section you will not only get to know ideas for how to work with conflicts, how to solve them or how to reflect on them, but also how to start them...

What is a Conflict...
Dealing with personal anger
Personal Conflict History
What about us
Nonviolent Communication
Reflecting Behaviour in Conflict Situations
Harvard Conflict Resolution Method
Conflict Map
Authorities
Forum Theatre
Conflict tree
The Dilemma Exercise
The ABC Triangle
The Onion
Five Conflict Solutions
Personal Conflict History
Values in the Teamwork

Communication Skills

Here you find practical methods to use for training communication skills in your events.

Discussion
Powerful Listening
Summarizing

Method: Four Sides of a Message
Cultural Shock
American Debate
Method: Improving Powerful Listening Skills
Johari window
Collegial Inspiration
Constructive Questions
Constructive Feedback

Checklist: Presentation

Language & Understanding

Language Animation

During

All Methods:

• Methods A-Z

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Standard Building Blocks:

• First Steps
• Guidance through the Process
• Social Skills

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Educational Fields:

• Active Citizenship Education
• Human Rights Education
• Digitalisation
• Education for Sustainable Development
• Project Development
• Unleashing Creativity
• Global Learning
• Game-based Learning
• Language Animation
• Mentoring
• Entrepreneurship Education
• Arts Education

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