Share     Print or Download as PDF
A shift in the attitude (or position or mindset) of the teacher or educator plays an important role. Enabling rather than controlling, strengthening rather than emphasizing on deficits, cooperating rather than delivering content, such an attitude is a success condition for competency-centered learning.

Facilitators with a holistic attitude...

  • Are empathic and try to understand the feelings and needs of their learners.
  • Strengthen learners' independence and believe in their existing abilities and potentials.
  • Strengthen learners abilities to solve problems and approach a solution.
  • Pay attention to their relationship with learners (relationship as partnership), they don’t only focus on the content
  • Are open to dealing with different opinions and conflicts resulting from them in a constructive way.
  • Are interested in their self-development as facilitators.

Articles, Checklists and Methods

Addressing Self-responsibility

Due to our goal of empowerment, it is logical to share as much power as possible and to prepare participants for acting powerful. Therefore we include in a first step our participants as partners and they become responsible for their learning outcome.

Competencies for Educators

The key persons (beyond the learners) for achieving qualitative learning outcome are the facilitators. Every facilitator has competencies equipping them for this task and every facilitator team is completing the required set of competencies. Therefore, no competency-centered learning without looking from a competency-centered perspective on the quality of facilitators.

Resource Orientation

In citizenship education the impact of a training or seminar approves in practice - often far long after our work as facilitators is done. When participants need to take the next steps into practice independently from us, we could strengthen their self-esteem and trust in their already existing knowledge and skills. This idea of resource orientation is contrary to the approach of deficit orientation in trainings.

Solution Orientation

A common approach in pedagogics is to concentrate on helping people finding solutions not based on their problems but rather on increasing their abilities, for reflecting “solutions to problematic patterns in thought and behaviour - and finding solutions dialogically."

Constructive Relation

Without any question, personal understanding between facilitators and participants may support learning. Such a relationship can help people to find a common language, but inspiring and motivating others involves more than addressing our participants' hearts. We have to address their minds as well. So before we form deep relationships with our students and participants, it is helpful to reflect on the situation.


Empathy is a human quality that helps people to understand, to show authentic reactions or to mobilize their capacities. It's the ability to build a trustful relationship, a skill and a precondition for the participative and respectful facilitation of groups.

Self Development

Training, teaching or youth work require specific competencies of facilitators and can be perceived as well as a learning field for facilitators. We introduce two materials - a competency framework and a learning portfolio for facilitators.

Checklist: My Leadership Style

As a facilitator you take on responsibility in a leading role. Different people have different styles to deal with this. Although facilitating in an empowering way means applying your approach to the needs of the target group, this can imply many different things. What does it mean for you?

Checklist: Relation to Participants

Empowerment is a process that requires eye-level cooperation between facilitator and learners. When the boundaries between facilitator and participants become more fluid, this can present a challenge to modern facilitators. How would you like to define yourself in relation to your participants.

Checklist: Your Attitude Towards Diverse Participants

How do you deal with diversity in your group? A self-assessment.

Directing and Coaching

Two main approaches of guiding constructive conversation are available for facilitators. Advice as an active proposal and coaching as a method that builds a setting in which learners come up with solutions to their challenges on their own.

Constructive Feedback

Feedback is a method that was developed to improve the quality of interpersonal communication, in terms of relevance (giving relevant information) as well of moral quality (showing interpersonal respect). As outside perceptions are sometimes different to internal perceptions, it is a useful tool for gaining insight on how the own action, skills and communication are perceived through other people.

Checklist: My learning goals

Before leading a group through a learning process,facilittaors can create a list of learning objectives and set a scale next to each skill or ability they would like to improve upon during their moderation.


back to the main section Before


Our Handbooks Holistic-learning-book-cover.png

E. Heublein, N. Zimmermann

Holistic Learning

Second Handbook for Facilitators: Read more

A joint project of the Competendo Community. Implemented with financial assistance of the European Union